Cancellation policy

Cancelling a booking

You can cancel free of charge at any time up to the point your engineer is dispatched. Call us on 020 7946 0000 or reply to your confirmation email.

Your 14-day right to cancel

If you book online, by phone or by email as a consumer, you have a legal right to cancel within 14 days of the contract being made, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

When you book, we ask you to confirm that you want work to start within those 14 days. If you then cancel after work has started, you'll pay for the work carried out up to the point you tell us. If the work is fully completed within the 14 days, the right to cancel no longer applies.

If we need to cancel

If we can't attend, we'll tell you as soon as possible and offer another time. You won't be charged for a visit we cancel.

How to cancel

Tell us by phone, by email to info@linxplumbing.co.uk, or in writing. You can use the wording below, but you don't have to.

To LINX Plumbing: I give notice that I cancel my contract for the supply of the following service: [service and booking reference]. Ordered on: [date]. Name: [your name]. Address: [your address]. Date: [today's date].