Leak detection & repair

Generally, the supply pipe within your boundary is yours and the pipe in the street belongs to the water company. If the meter keeps moving with your internal stopcock closed, the leak is likely on the supply pipe between the two.

No. The aim is to pin the leak down closely enough that only a small section needs opening, and that is agreed with you first. Sometimes it turns out to be a fitting that can be reached without lifting anything.

Yes. A slow weep from a joint under a floor or inside a wall can soak into plaster and timber for months without ever dripping where you can see it.

Yes. Heating leaks usually show as the boiler pressure falling over days or weeks, sometimes with a warm patch on the floor. Sections of the system can be isolated in turn to narrow down where the water is going.

No. An emergency costs the same as any other call-out in the same time band. You pay for the time of day, not the word "emergency".

Travel within the area we cover, attendance, diagnosis and the first 60 minutes of work. After the first hour, time is charged in 30-minute blocks at the extra-time rate for the same band.