Leaks & water

Burst pipes

Burst pipe? Turn off the water at the stopcock and call us. A split pipe can release a lot of water very quickly, so stopping the flow comes first, then the engineer cuts out the damaged section and makes a permanent repair.

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Or call 24/7020 7946 0000

Price

What it costs

Daytime

Mon–Fri 8am–6pm

Call-out incl. first hour

£118.80(£99 + VAT)

Each extra 30 mins

£54(£45 + VAT)

Evening & weekend

Mon–Fri 6pm–10pm, Sat–Sun 8am–10pm

Call-out incl. first hour

£178.80(£149 + VAT)

Each extra 30 mins

£72(£60 + VAT)

Night & bank holiday

Every day 10pm–8am, all bank holidays

Call-out incl. first hour

£238.80(£199 + VAT)

Each extra 30 mins

£90(£75 + VAT)

How charges work

No surprises

Included in the call-out charge: Travel within the area we cover, attendance, diagnosis and the first 60 minutes of work.
After the first hour: Time is charged in 30-minute blocks at the extra-time rate for the same band.
Which band applies: The band is set by the time the engineer arrives, and the whole visit is charged at that band.
No emergency surcharge: An emergency costs the same as any other call-out in the same band. You pay for the time of day, not the word "emergency".
Parts: Charged on top. Common parts are carried on every van, and the engineer confirms the price before fitting anything.
Extra work: Nothing beyond the first hour goes ahead without your agreement.

Signs you need us

Water spraying or pouring from a pipe under a sink, in the loft or near the boiler
Pressure suddenly dropping at every tap in the house
The sound of rushing water when nothing is turned on
Water pooling on the floor or running down a wall
A pipe with a visible split or bulge after a cold snap
The electrics tripping after water has reached a light or socket

How we fix it

1Makes sure the supply is fully isolated and drains down any water still in the pipe
2Finds the split and checks whether frost, corrosion or a failed joint caused it
3Explains the repair and confirms the price of the pipe and fittings before cutting anything out
4Replaces the damaged length with new pipe, checking with you before going past the first hour
5Turns the water back on slowly and checks the new joints and the rest of the run for weeps

Before the engineer arrives

Turn the stopcock clockwise until it stops, open the cold taps to drain what's left in the pipes, and switch off the boiler and any immersion heater.
If water has reached lights or sockets, switch off the electricity at the consumer unit if you can do so safely, and keep out of any room where the ceiling is sagging.

FAQs

Burst pipes: your questions

Can a burst pipe be repaired on the same visit?

In most cases, yes. Copper and plastic pipe can be cut back and joined with new fittings there and then, as long as the engineer can reach the damaged section.

Why do pipes burst in winter?

Water expands as it freezes, which can split a pipe or push a joint apart. The leak often only appears once the ice thaws, so a pipe can seem fine overnight and start pouring the next morning.

Can I use the boiler after a burst pipe?

Leave it off until the repair is done. If the burst was on the heating side, the boiler will have lost pressure, and the engineer will refill and check the system before it is switched back on.

Should I contact my insurer?

It's worth checking your home insurance, as many policies cover escape-of-water damage. Photos of the damage and the invoice describing the repair are usually useful for a claim.

Is there an emergency surcharge?

No. An emergency costs the same as any other call-out in the same time band. You pay for the time of day, not the word "emergency".

What's included in the call-out charge?

Travel within the area we cover, attendance, diagnosis and the first 60 minutes of work. After the first hour, time is charged in 30-minute blocks at the extra-time rate for the same band.

Reviews

What our customers say

4.9★ from 500+ reviews on Google, Houzz, Reviews.io & TrustATrader

4.9500+ LINX group reviews

Professional from start to finish. Transformed our Victorian terrace.
James & Sarah P., ChelseaLINX group customer
Outstanding workmanship. Kept us informed every step of the way.
Michael T., WimbledonLINX group customer
Fixed pricing, no surprises, completed on time. Couldn't be happier.
Rebecca L., EarlsfieldLINX group customer

Leaks & water

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4.9 from 500+ LINX group reviews

Need help with burst pipes?

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Book online 020 7946 0000

Signs you need us

Water spraying or pouring from a pipe under a sink, in the loft or near the boiler

Pressure suddenly dropping at every tap in the house

The sound of rushing water when nothing is turned on

Water pooling on the floor or running down a wall

A pipe with a visible split or bulge after a cold snap

The electrics tripping after water has reached a light or socket

How we fix it

1Makes sure the supply is fully isolated and drains down any water still in the pipe

2Finds the split and checks whether frost, corrosion or a failed joint caused it

3Explains the repair and confirms the price of the pipe and fittings before cutting anything out

4Replaces the damaged length with new pipe, checking with you before going past the first hour

5Turns the water back on slowly and checks the new joints and the rest of the run for weeps

Before the engineer arrives

Turn the stopcock clockwise until it stops, open the cold taps to drain what's left in the pipes, and switch off the boiler and any immersion heater.

If water has reached lights or sockets, switch off the electricity at the consumer unit if you can do so safely, and keep out of any room where the ceiling is sagging.