Build-over survey

They'll explain the fault and what it would take to fix. Any repair is priced separately and only goes ahead if you agree.

Every 12 months, and tenants must be given a copy. The check covers each gas appliance, flue and the pipework in the property.

Both use a camera to inspect the drains. A CCTV survey usually investigates a known problem, while a homebuyer survey checks the condition of the drains before you commit to buying.

High-pressure jetting is booked at a fixed price for the first hour. If more time is needed, the engineer will tell you and only carry on with your agreement.

No. An emergency costs the same as any other call-out in the same time band. You pay for the time of day, not the word "emergency".

Travel within the area we cover, attendance, diagnosis and the first 60 minutes of work. After the first hour, time is charged in 30-minute blocks at the extra-time rate for the same band.